A Bit About Me

Event and Customer Service Staff
Freelance • Abu Dhabi • Dec 2018- Present
• Handled customer inquiries and complaints in a professional manner.
• Assisted with administrative tasks as needed.
• Maintained a professional and friendly demeanor in high pressure situations. • Effectively communicated with both guests and team members to ensure
seamless and satisfactory service.
• Worked effectively as part of a team and ensured that customers receive the
highest level of service.
Project Experience:
• UAE National Day 2021 and 2022 – Traffic Marshall
• Mother of the Nation 2022- Customer Service Representative • Formula One 2022 – Event Usher
• Hazza Bin Zayed Stadium 2018- 2019 – Ticketing Staff
Customer Service Representative
Emaar Hospitality • Dubai • Dec 2021 and Dec 2022
• Provided guests with prompt and efficient check-in services and assisted with their various requirements.
• Effectively communicated with both guests and team members to ensure seamless and satisfactory service.
• Worked effectively as part of a team and ensured that customers receive the highest level of service.
Registration Staff
Queen Elizabeth Hotel • Dubai • Nov 2022
• Greeted attendees and verify their registration information.
• Maintained a professional and friendly demeanor in high pressure situations.
• Provided excellent customer service and resolved any issues that arose during
the registration process.
• Maintained accurate records of attendees and registration data, including
payment information and special accommodations.
Salesperson
Asia Palace • Al Ain, UAE • Feb 2022 – Mar 2022
• Greet customers upon arrival at the store and offer assistance in a professional and respectful manner.
• Provide knowledgeable recommendations based on individual customer needs and objectives.
• Accurately process all special discounts and promotions offered by the store.

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